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zendesk / ticket_redaction_app

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Problem with roles #66

Closed Bacarden closed 7 years ago

Bacarden commented 7 years ago

Am I misunderstanding something or is there an issue with the tool when my role is not administrator?

I keep getting this: "Unfortunately your role does not have access to redaction. Your administrator can change your role to allow 'ticket deletion' and enable this app Get Support"

.. even when I chose "no role limitations" in the installation or I edit it afterwards it doesn't allow me to modify as any other but the administrator role?

dpawluk commented 7 years ago

In order to redact a user is required to be able to delete tickets, this has nothing to do with app role restrictions. The error message should explain how to fix this.