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zendesk / ticket_redaction_app

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ticket redaction app not working #76

Open DarrenTobii opened 6 years ago

DarrenTobii commented 6 years ago

It is not working at all. Literally nothing. Is there some setting on zendesk or format that it needs to be?

Thank you for any help on this issue.

dpawluk commented 6 years ago

@DarrenTobii Can you provide more information, like what you see when you try using the app? Ideally the Zendesk should be set to use Markdown and not rich text for the endpoints to work correctly.

DarrenTobii commented 6 years ago

I pasted the redacted portion and click the button and nothing appears change. Like it never happened. I found a workaround however by making that portion an internal comment, it no longer will appear when submitting a ticket. :)