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zendesk / ticket_redaction_app

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Cannot Redact Attachments #78

Open courthompson opened 6 years ago

courthompson commented 6 years ago

I attempted to redact two PDF files today and received the following message:

screen shot 2018-03-15 at 3 19 59 pm
dpawluk commented 6 years ago

@courthompson does it work if redacting one at a time?

courthompson commented 6 years ago

Hi,

It still did not work when attempting to redact one attachments at a time.

Courtney

On Sun, May 6, 2018 at 11:28 PM, Daniel Pawluk notifications@github.com wrote:

@courthompson https://github.com/courthompson does it work if redacting one at a time?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/zendesklabs/ticket_redaction_app/issues/78#issuecomment-386947929, or mute the thread https://github.com/notifications/unsubscribe-auth/Ajr3hOL8raxHVxslx0vFHjsRF7ErxH3uks5tv79kgaJpZM4SswQj .

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YAV1 commented 6 years ago

Getting the same "One or more of the redactions failed...please try again" when trying to redact the attachments. Could it be related to the fact that the ticket was merged?

leopirrin commented 5 years ago

Hi,

I get the same "One or more of the redactions failed...please try again" when trying to redact the attachments. The problem occurs with all tickets (merged, not merged, created internally, ticket from customers,...) Also tried with different browsers but the problem remains.

Do you have any suggestion how to delete attachment from ticket without deleting the ticket itself?

Thanks in advance for your support!