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zendesk / ticket_redaction_app

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Agent could not redact #81

Open buibaokhoi opened 6 years ago

buibaokhoi commented 6 years ago

Hi there,

We have installed this app and we really love it. Just one thing that it seems only Admin can do the redaction, agent could not, although we have not enabled either Role/Group restriction.

Do you know what can we do to fix it?

Thanks a lot in advance.

Khôi

Dan-Ross commented 6 years ago

I think ticket redaction requires deletion privileges. If you have a plan that allows you to set permissions for roles, you may need to assign that privilege to agents.

buibaokhoi commented 6 years ago

Thanks a lot Dan. I will try it and see if it works.

Khôi

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From: Dan Ross notifications@github.com Sent: Wednesday, May 30, 2018 4:35:14 PM To: zendesklabs/ticket_redaction_app Cc: buibaokhoi; Author Subject: Re: [zendesklabs/ticket_redaction_app] Agent could not redact (#81)

I think ticket redaction requires deletion privileges. If you have a plan that allows you to set permissions for roles, you may need to assign that privilege to agents.

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