When trying to redact an attachment from a closed on solved ticket, the redaction will fail with a generic: "One or more of the redactions failed...please try again" alert.
As this is a known Redaction API limitation, a 400 level error is returned from the API. This could probably be better handled, or even prevented by not allowing redaction of attachments if the ticket is closed or solved.
When trying to redact an attachment from a closed on solved ticket, the redaction will fail with a generic: "One or more of the redactions failed...please try again" alert.
As this is a known Redaction API limitation, a 400 level error is returned from the API. This could probably be better handled, or even prevented by not allowing redaction of attachments if the ticket is closed or solved.