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Can't redact image pasted into ticket #90

Open ckav opened 5 years ago

ckav commented 5 years ago

I can't remove image that has been pasted into an email rather than attached.

For security - I need to be able to remove images as well as attachments.

How can I resolve this without deleting the entire ticket?

PPSimonK commented 5 years ago

I used to have this problem regularly but found a tip in one of the forums. If you copy the link address by right clicking on the image and copying link, then remove that as text redaction, it removes the image.

I haven’t had a problem since.

Simon

From: ckav notifications@github.com Reply-To: zendesklabs/ticket_redaction_app reply@reply.github.com Date: Wednesday, 14 November 2018 at 17:14 To: zendesklabs/ticket_redaction_app ticket_redaction_app@noreply.github.com Cc: Subscribed subscribed@noreply.github.com Subject: [zendesklabs/ticket_redaction_app] Can't redact image pasted into ticket (#90)

I can't remove image that has been pasted into an email rather than attached.

For security - I need to be able to remove images as well as attachments.

How can I resolve this without deleting the entire ticket?

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHubhttps://github.com/zendesklabs/ticket_redaction_app/issues/90, or mute the threadhttps://github.com/notifications/unsubscribe-auth/Ajrm1kzZI2qtepSsqSk5_czWyngc3NsJks5uvE9wgaJpZM4YeM1p.

ckav commented 5 years ago

Thanks Simon,

I didn't see that tip in the forum, but I did happen to try that yesterday - coping the original image link from the original email, right clicking on the image within the ticket.

The image isn't budging :(

Perhaps I'll try uninstalling the widget and installing it again to see if that works.

For security I need to be able to remove the image but keep the thread of the conversation - it seems crazy there doesn't seem to be an easy option to do this

ckav commented 5 years ago

I just got feedback from the support team.. pasting here just in case it is useful:

_Thank you for contacting Zendesk Technical Support today via chat - I did get feedback an API call can delete the inline image - You need to add an extra flag when hitting the API endpoint. Once you have the ID you can delete an inline; like other attachments :)

Example: /api/v2/tickets/comments.json?include_inline_images=true

Zendesk Attachments API: https://developer.zendesk.com/rest_api/docs/core/attachments_