zendesk / ticket_redaction_app

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Some users cannot use app #93

Open laurateichmiller opened 5 years ago

laurateichmiller commented 5 years ago

Just as another user shared, we also have the app installed and don't have any role-based permissions set on it. Some users cannot get the app to function while others have no problem. Everyone can see the app, but only a few individuals on our large team can use it. This app is crucial to our work as we must be HIPAA compliant.