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zendesk / ticket_to_helpcenter

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Unable to select destination Help Center #5

Open Macgyverman opened 9 years ago

Macgyverman commented 9 years ago

Hopefully I didn't miss anything in the configuration. Our ZenDesk instance has multiple brands. When converting a ticket to an article, the article is always published to the primary brand.

Expected behaviour : Article should be published to the help center associated to the branding of the ticket.

swilton75 commented 9 years ago

This is something I would love to see.

Now that we have multiple 'Brands ' in Zendesk we also run multiple Help Centers.

Having the ability to choose which Help Center an article should go to would be fantastic as currently it appears to only give the ability to post to the original main Help Center.