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zendesk / zendesk_api_client_php

Official Zendesk API v2 client library for PHP
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Getting SLAs while filtering on status #438

Closed Splendoid closed 5 months ago

Splendoid commented 4 years ago

So the company i work for has a Zendesk account with 3000+ tickets. A lot of them are closed and only a few are open; like 200. They want a system where they can see how many tickets are open, In what catagory a ticket is and most important; if a new, open, pending or hold ticket has an SLA. I tried using sideload(['metric_events','slas'])->findAll(['status' => "open", 'per_page' => 100, 'page' => 4]) and that way i do get SLA's but because there are so many closed tickets, the site takes an eternity to load and even then it only loads 100. I know that's because of the pages but almost every page is filled with closed tickets. The second thing i tried was sideload(['metric_events','slas'])->find('type:ticket status<closed') . This time the site loaded much faster and i didn't get any closed tickets, GREAT, but I wasn't able to see the SLA's.

So my question is: Is it even possible to filter on status and see if the ticket has an SLA? If yes, how is it done and if no, how would you try to solve this?

ecoologic commented 5 months ago

Hi,

thank you for your request, are you still interested in a solution for this issue?

Splendoid commented 5 months ago

No thank you, I no longer work for that company and I completely forgot I even opened an issue here.