I'm using last version of this library, and it works very well. I'm listing the issues, getting a ticket details and creating new tickets using Requests.
For this last operation (creating a new request), the ticket is created with the subject and description that I send, but the priority is not set in the ticket. I'm doing this:
If you see the new ticket in Zendesk portal or check the $newTicket variable with the created ticket, the priority field is empty. I've checked the ticket events and there is nothing there that has emptied the priority field.
Is there a way to see the URL and parameters that are sent to the Zendesk API so I can see if everything is ok?
Hi,
I'm using last version of this library, and it works very well. I'm listing the issues, getting a ticket details and creating new tickets using Requests.
For this last operation (creating a new request), the ticket is created with the subject and description that I send, but the priority is not set in the ticket. I'm doing this:
If you see the new ticket in Zendesk portal or check the
$newTicket
variable with the created ticket, thepriority
field is empty. I've checked the ticket events and there is nothing there that has emptied the priority field.Is there a way to see the URL and parameters that are sent to the Zendesk API so I can see if everything is ok?
Did any of you had this issue before?
Thanks!