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zendesk / zendesk_api_client_rb

Official Ruby Zendesk API Client
http://developer.zendesk.com/
Apache License 2.0
387 stars 183 forks source link

Merging users from api client #330

Closed ldrbrandon closed 4 years ago

ldrbrandon commented 7 years ago

Is there a way to merge users from the API client? It looks like there is a way to do this with tickets but not with users. The code in lib/zendesk_api/resources.rb, line 433 looks simple enough but I know merging user's is different.

Are there plans to support this or do I need to implement on my own?

dladowitz commented 7 years ago

Same question, we've got thousands of duplicate end users because phone calls and email requests are not synced up. We are going to start looking up and merging at the time of request. We currently use this ruby client. I'd like to avoid also implementing the traditional HTTP API.

kevinjcoleman commented 6 years ago

@ldrbrandon @dladowitz did you guys ever figure this out?