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zendesk / zendesk_api_client_rb

Official Ruby Zendesk API Client
http://developer.zendesk.com/
Apache License 2.0
387 stars 183 forks source link

ZendeskAPI::Error::NetworkError: Connection reset by peer - SSL_connect #365

Closed myckel closed 5 years ago

myckel commented 6 years ago

Hello i get the error ZendeskAPI::Error::NetworkError: Connection reset by peer - SSL_connect when i try to create a new ticket this is my code, this only happen in production in dev i can create tickets

client = ZendeskAPI::Client.new do |config| config.url = ENV['ZENDESK_URL'] config.username = ENV['ZENDESK_USER'] config.token = ENV['ZENDESK_TOKEN'] config.retry = true end response = ZendeskAPI::Ticket.create!(client,:subject => "Ticket"}",:comment => {:value => body },:requester => {:name=> name,:email => email},:assignee_id => id,:recipient => suport_mail,:group_id => group_id)

nogates commented 5 years ago

@myckel Sorry for the late reply (a bit more of 1 year late). This sounds like a SSL configuration issue, like this related feature: https://github.com/zendesk/zendesk_api_client_rb/issues/195

I am gonna close this one, but do not hesitate to open it again if you are still having this problems or you have any other question