search

zendesk / zendesk_api_client_rb

Official Ruby Zendesk API Client
http://developer.zendesk.com/
Apache License 2.0
387 stars 183 forks source link

Suspended user error formatting #369

Closed piotr-sokolowski closed 1 year ago

piotr-sokolowski commented 6 years ago

Currently when trying to submit a ticket as suspended user (named in this example as "Contact Form" the error is

ZendeskAPI::Error::RecordInvalid: {"requester"=>[{"description"=>"Requester: Contact Form is suspended."}]}

Due to specific requester name that may be confusing it would be great if the error message was slightly changed to for example:

ZendeskAPI::Error::RecordInvalid: {"requester"=>[{"description"=>"Requester: 'Contact Form' is suspended."}]}

or as Zendesk support suggested to:

ZendeskAPI::Error::RecordInvalid: {"requester"=>[{"description"=>"Requester: User 'Contact Form' is suspended."}]}
ecoologic commented 1 year ago

I agree the error could be improved. This message however comes from the API response. I have suggested the relevant team this improvement.

Thank you for your help making the gem better. I wish we answered to you earlier. Have a nice day.