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zendesk / zendesk_api_client_rb

Official Ruby Zendesk API Client
http://developer.zendesk.com/
Apache License 2.0
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with 2fa (two factor authentication) unable to initialize zendesk client #501

Closed nishajgd closed 2 years ago

nishajgd commented 2 years ago

We are using zendesk_api client since few years and everything was working as expected.

Now everything stopped as we enabled 2fa for the domain.

Do we have any idea our ruby client supports 2fa or not.

Thank you!

ecoologic commented 2 years ago

Thank you for bringing this to our notice. We will discuss this internally and let you know how to achieve this.

ecoologic commented 2 years ago

@nishajgd - we might have found a window of time to investigate your issue. What is your account? What HTTP library are you using?

Thank you.

Zendesk-NathanBellette commented 2 years ago

@nishajgd You will need to use an API token if you have 2FA enabled. You can find more information about using the API with 2FA here: https://developer.zendesk.com/documentation/ticketing/using-the-zendesk-api/using-the-api-with-2-factor-authentication-enabled/