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zenoss / ZenPacks.zenoss.Microsoft.Windows

Microsoft Windows ZenPack
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Error with zenoss.winrm.Software Collector #122

Closed planet77 closed 9 years ago

planet77 commented 10 years ago

Hello, the zenoss.winrm.Software Collector is not working for me. Maybe you could took a look at it and it is an error with the plugin. I get the follwoing error: INFO zen.ZenModeler: Modeler zenoss.winrm.Software processing data for device 172.21.21.250 2014-02-26 15:13:20,399 ERROR zen.ZenModeler: Problem while executing plugin zenoss.winrm.Software 2014-02-26 15:13:20,409 ERROR zen.ZenModeler: Traceback (most recent call last): File "/usr/local/zenoss/Products/DataCollector/zenmodeler.py", line 647, in processClient datamaps = plugin.process(device, results, self.log) File "/usr/local/zenoss/ZenPacks/ZenPacks.zenoss.Microsoft.Windows-2.0.2.egg/ZenPacks/zenoss/Microsoft/Windows/modeler/plugins/zenoss/winrm/Software.py", line 46, in process item.InstallDate[0:4], TypeError: 'NoneType' object is not subscriptable

Thanks!

cluther commented 10 years ago

Thanks for the report. We'll get a fix for this into the 2.0.3 release.

planet77 commented 10 years ago

Thanks - i have tried it again with the developer installation and the error didn`t show up. What i'm still missing is the "Software" Menu entry. When i choose a device in the left Menu the software option is not visible. Another generall problem with Win32_Product query is, that on the device all installed software products are getting reconfigured. You can see it in the eventlog of an machine. It can result in problems if changes to the original installation have been made. See this post too: http://community.zenoss.org/message/72929#72929 Maybe you can switch to an alternative solution as it is explained in this forum thread. Thanks.

dbouchillon commented 9 years ago

We no longer use the Win32_Product query. closing issue