Instances: Support Tab

[ardeay]

Need ZOHO endpoints to build out the interface

Todos

• [ ] Create ticket api endpoint
• [x] Fetch tickets api endpoint
• [ ] Submit wireframe for UI development

[giseleblair]

• list all tickets: fetch(https://desk.zoho.com/api/v1/tickets?departmentId={{dept_id}}&fields=cf_instance_zuid, { method: 'GET', headers:{"Authorization": "Zoho-oauthtoken " + zohoAccessJSON.access_token} })

• list all tickets based on instance zuid:fetch( https://desk.zoho.com/api/v1/tickets/search?customField1=cf_instance_zuid%3A{{instance_zuid}}*, { method: 'GET', headers:{"Authorization": "Zoho-oauthtoken " + zohoAccessJSON.access_token} })`

• search for contact by email: fetch(https://desk.zoho.com/api/v1/contacts/search?email={{user_email_encoded}}, { method: 'GET', headers:{"Authorization": "Zoho-oauthtoken " + zohoAccessJSON.access_token} })

• get zoho contact by zoho contact id: fetch(https://desk.zoho.com/api/v1/contacts/${contact_id}/tickets, { method: 'GET', headers:{"Authorization": "Zoho-oauthtoken " + zohoAccessJSON.access_token} })

[ardeay]

@giseleblair @bltarkany I added a todo for a wireframe, @bltarkany did you make one you can paste in here?

[bltarkany]