[BUG] Failed to call service switch/turn_off. Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

[cdalexndr]

Bug description

Device does not respond to command and UI shows error: "Failed to call service switch/turn_off. Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>"

Steps to reproduce

Issue switch on/off command

Expected behavior

to work

Screenshots/Video

Screenshots/Video

 

Device signature

Device signature

```json { "node_descriptor": "NodeDescriptor(logical_type=, complex_descriptor_available=0, user_descriptor_available=0, reserved=0, aps_flags=0, frequency_band=, mac_capability_flags=, manufacturer_code=4742, maximum_buffer_size=82, maximum_incoming_transfer_size=1024, server_mask=11264, maximum_outgoing_transfer_size=1024, descriptor_capability_field=, *allocate_address=True, *is_alternate_pan_coordinator=False, *is_coordinator=False, *is_end_device=True, *is_full_function_device=False, *is_mains_powered=False, *is_receiver_on_when_idle=False, *is_router=False, *is_security_capable=False)", "endpoints": { "1": { "profile_id": "0x0104", "device_type": "0x0002", "input_clusters": [ "0x0000", "0x0001", "0x0003", "0x0006", "0x0007", "0x0b05", "0xfc57" ], "output_clusters": [ "0x0019" ] } }, "manufacturer": "SONOFF", "model": "ZBMINIL2", "class": "zigpy.device.Device" } ```

Diagnostic information

Diagnostic information

```json { "home_assistant": { "installation_type": "Home Assistant OS", "version": "2024.2.5", "dev": false, "hassio": true, "virtualenv": false, "python_version": "3.12.1", "docker": true, "arch": "x86_64", "timezone": "Europe/Bucharest", "os_name": "Linux", "os_version": "6.6.16-haos", "supervisor": "2024.03.0", "host_os": "Home Assistant OS 12.0", "docker_version": "24.0.7", "chassis": "embedded", "run_as_root": true }, "custom_components": { "nodered": { "version": "3.1.3", "requirements": [] } }, "integration_manifest": { "domain": "zha", "name": "Zigbee Home Automation", "after_dependencies": [ "onboarding", "usb" ], "codeowners": [ "@dmulcahey", "@adminiuga", "@puddly", "@TheJulianJES" ], "config_flow": true, "dependencies": [ "file_upload" ], "documentation": "https://www.home-assistant.io/integrations/zha", "iot_class": "local_polling", "loggers": [ "aiosqlite", "bellows", "crccheck", "pure_pcapy3", "zhaquirks", "zigpy", "zigpy_deconz", "zigpy_xbee", "zigpy_zigate", "zigpy_znp", "universal_silabs_flasher" ], "requirements": [ "bellows==0.38.0", "pyserial==3.5", "pyserial-asyncio==0.6", "zha-quirks==0.0.111", "zigpy-deconz==0.23.0", "zigpy==0.62.3", "zigpy-xbee==0.20.1", "zigpy-zigate==0.12.0", "zigpy-znp==0.12.1", "universal-silabs-flasher==0.0.18", "pyserial-asyncio-fast==0.11" ], "usb": [ { "vid": "10C4", "pid": "EA60", "description": "*2652*", "known_devices": [ "slae.sh cc2652rb stick" ] }, { "vid": "1A86", "pid": "55D4", "description": "*sonoff*plus*", "known_devices": [ "sonoff zigbee dongle plus v2" ] }, { "vid": "10C4", "pid": "EA60", "description": "*sonoff*plus*", "known_devices": [ "sonoff zigbee dongle plus" ] }, { "vid": "10C4", "pid": "EA60", "description": "*tubeszb*", "known_devices": [ "TubesZB Coordinator" ] }, { "vid": "1A86", "pid": "7523", "description": "*tubeszb*", "known_devices": [ "TubesZB Coordinator" ] }, { "vid": "1A86", "pid": "7523", "description": "*zigstar*", "known_devices": [ "ZigStar Coordinators" ] }, { "vid": "1CF1", "pid": "0030", "description": "*conbee*", "known_devices": [ "Conbee II" ] }, { "vid": "0403", "pid": "6015", "description": "*conbee*", "known_devices": [ "Conbee III" ] }, { "vid": "10C4", "pid": "8A2A", "description": "*zigbee*", "known_devices": [ "Nortek HUSBZB-1" ] }, { "vid": "0403", "pid": "6015", "description": "*zigate*", "known_devices": [ "ZiGate+" ] }, { "vid": "10C4", "pid": "EA60", "description": "*zigate*", "known_devices": [ "ZiGate" ] }, { "vid": "10C4", "pid": "8B34", "description": "*bv 2010/10*", "known_devices": [ "Bitron Video AV2010/10" ] } ], "zeroconf": [ { "type": "_esphomelib._tcp.local.", "name": "tube*" }, { "type": "_zigate-zigbee-gateway._tcp.local.", "name": "*zigate*" }, { "type": "_zigstar_gw._tcp.local.", "name": "*zigstar*" }, { "type": "_uzg-01._tcp.local.", "name": "uzg-01*" }, { "type": "_slzb-06._tcp.local.", "name": "slzb-06*" } ], "is_built_in": true }, "data": { "ieee": "**REDACTED**", "nwk": 34870, "manufacturer": "SONOFF", "model": "ZBMINIL2", "name": "SONOFF ZBMINIL2", "quirk_applied": false, "quirk_class": "zigpy.device.Device", "quirk_id": null, "manufacturer_code": 4742, "power_source": "Battery or Unknown", "lqi": 255, "rssi": -22, "last_seen": "2024-03-18T22:29:50", "available": true, "device_type": "EndDevice", "signature": { "node_descriptor": "NodeDescriptor(logical_type=, complex_descriptor_available=0, user_descriptor_available=0, reserved=0, aps_flags=0, frequency_band=, mac_capability_flags=, manufacturer_code=4742, maximum_buffer_size=82, maximum_incoming_transfer_size=1024, server_mask=11264, maximum_outgoing_transfer_size=1024, descriptor_capability_field=, *allocate_address=True, *is_alternate_pan_coordinator=False, *is_coordinator=False, *is_end_device=True, *is_full_function_device=False, *is_mains_powered=False, *is_receiver_on_when_idle=False, *is_router=False, *is_security_capable=False)", "endpoints": { "1": { "profile_id": "0x0104", "device_type": "0x0002", "input_clusters": [ "0x0000", "0x0001", "0x0003", "0x0006", "0x0007", "0x0b05", "0xfc57" ], "output_clusters": [ "0x0019" ] } }, "manufacturer": "SONOFF", "model": "ZBMINIL2" }, "active_coordinator": false, "entities": [ { "entity_id": "sensor.lumina_debara_battery", "name": "SONOFF ZBMINIL2" }, { "entity_id": "update.lumina_debara_firmware_2", "name": "SONOFF ZBMINIL2" }, { "entity_id": "switch.lumina_debara_switch", "name": "SONOFF ZBMINIL2" }, { "entity_id": "button.lumina_debara_identify", "name": "SONOFF ZBMINIL2" }, { "entity_id": "select.lumina_debara_start_up_behavior", "name": "SONOFF ZBMINIL2" } ], "neighbors": [], "routes": [], "endpoint_names": [ { "name": "ON_OFF_OUTPUT" } ], "user_given_name": "Lumin\u0103 debara", "device_reg_id": "00edb88ce18c058597a21682c3de5a4e", "area_id": "kitchen", "cluster_details": { "1": { "device_type": { "name": "ON_OFF_OUTPUT", "id": 2 }, "profile_id": 260, "in_clusters": { "0x0000": { "endpoint_attribute": "basic", "attributes": { "0x0004": { "attribute_name": "manufacturer", "value": "SONOFF" }, "0x0005": { "attribute_name": "model", "value": "ZBMINIL2" } }, "unsupported_attributes": {} }, "0x0001": { "endpoint_attribute": "power", "attributes": {}, "unsupported_attributes": { "0x0020": { "attribute_name": "battery_voltage" }, "0x0021": { "attribute_name": "battery_percentage_remaining" }, "0x0031": { "attribute_name": "battery_size" }, "0x0033": { "attribute_name": "battery_quantity" } } }, "0x0003": { "endpoint_attribute": "identify", "attributes": {}, "unsupported_attributes": {} }, "0x0006": { "endpoint_attribute": "on_off", "attributes": { "0x0000": { "attribute_name": "on_off", "value": 0 }, "0x4003": { "attribute_name": "start_up_on_off", "value": 0 } }, "unsupported_attributes": {} }, "0x0007": { "endpoint_attribute": "on_off_config", "attributes": {}, "unsupported_attributes": {} }, "0x0b05": { "endpoint_attribute": "diagnostic", "attributes": {}, "unsupported_attributes": {} }, "0xfc57": { "endpoint_attribute": "manufacturer_specific", "attributes": {}, "unsupported_attributes": {} } }, "out_clusters": { "0x0019": { "endpoint_attribute": "ota", "attributes": {}, "unsupported_attributes": {} } } } } } } ```

Logs

Logs

```python 2024-03-18 22:27:54.739 ERROR (MainThread) [homeassistant.components.websocket_api.http.connection] [140255631318464] Failed to send request: Failed to deliver message: Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 64, in wrap_zigpy_exceptions yield File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 84, in wrapper return await RETRYABLE_REQUEST_DECORATOR(func)(*args, **kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zigpy/util.py", line 131, in retry return await func() ^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zigpy/zcl/__init__.py", line 377, in request return await self._endpoint.request( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zigpy/endpoint.py", line 253, in request return await self.device.request( ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/zigpy/device.py", line 327, in request await send_request() File "/usr/local/lib/python3.12/site-packages/zigpy/application.py", line 833, in request await self.send_packet( File "/usr/local/lib/python3.12/site-packages/bellows/zigbee/application.py", line 931, in send_packet raise zigpy.exceptions.DeliveryError( zigpy.exceptions.DeliveryError: Failed to deliver message: The above exception was the direct cause of the following exception: Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 240, in handle_call_service response = await hass.services.async_call( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/core.py", line 2279, in async_call response_data = await coro ^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/core.py", line 2316, in _execute_service return await target(service_call) ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 892, in entity_service_call single_response = await _handle_entity_call( ^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 962, in _handle_entity_call result = await task ^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/zha/switch.py", line 96, in async_turn_off await self._on_off_cluster_handler.turn_off() File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/general.py", line 453, in turn_off result = await self.off() ^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 83, in wrapper with wrap_zigpy_exceptions(): File "/usr/local/lib/python3.12/contextlib.py", line 158, in __exit__ self.gen.throw(value) File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 75, in wrap_zigpy_exceptions raise HomeAssistantError(message) from exc homeassistant.exceptions.HomeAssistantError: Failed to send request: Failed to deliver message: ```

home-assistant_zha_2024-03-18T20-28-21.159Z.log

Additional information

Physically triggering the switch works and UI is updated with correct state:

It worked correctly until recently. I have another device of same type working correctly.

[MattWestb]

From the device signature:

*is_end_device=True, 
*is_full_function_device=False, 
*is_mains_powered=False, 
*is_receiver_on_when_idle=False, 
*is_router=False

So its one sleeping end device and need being waked up then sending things to it or its not listening and can receiving commands.

[cdalexndr]

Issue self resolved a few days ago, now working fine.

[Sixfifty]

I'm having this issue while attempting to use a switch on the Dashboard to control an IKEA TRETAKT switch.