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zillet / zillet

UI/UX focused minimal web wallet powered by NuxtJS and TailwindCSS
https://zillet.io
MIT License
44 stars 25 forks source link

Rewards claim fails #92

Closed defyanse closed 3 years ago

defyanse commented 3 years ago

Several days since the recent upgrade that took place, this error is denying me the ability to claim rewards and therefore transfer or unstake my assets. I'm using a Ledger Nano X, and all current firmware, software, and Zilliqa App version, Uninstalled and reinstalled the Zilliqa App. Cleared all browser and Ledger Live caches. Nothing so far has worked. Ledger is having an unresolved issue with 'DCR Explorer' but I am able to claim other token rewards. So far Zilliqa is the only one failing. Please help me resolve this. Thanks! (Des D'Costa image image

Ledger Nano Issue: image

westphil3 commented 3 years ago

me too!! but the red message is : Error : Account balance is low, balance should be at least 100 ZIL However I have 256 ZIL unclaimed reward

defyanse commented 3 years ago

me too!!

I understand Zillet is aware of the issue and is working in a fix/update. No eta provided, but they did communicate this on the 6th June.

westphil3 commented 3 years ago

Perfect ! Let's be patient ...

westphil3 commented 3 years ago

No news ?

westphil3 commented 3 years ago

it's strange there are only two of us complaining

defyanse commented 3 years ago

Yes, that is strange. No, no news at all, either. I haven't tried today, but yesterday afternoon was a no go, still. I'm HODLing so not too worried, yet. Then again, I emailed support directly, and they responded from there. There's been nothing from here. If I do get some response or change, I'll update here. Perhaps you would too?

westphil3 commented 3 years ago

Of course with pleasure

westphil3 commented 3 years ago

It's okey for me everything is in order rewards claim succès

westphil3 commented 3 years ago

Nooooo ! transaction broadcasted but no trace of the transaction 24 hours later. Zilliqa team did not respond to my email you have to be patient

westphil3 commented 3 years ago

It is done !! everything works again finally forward to staking