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zilzar / google-gdata

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Older revisions no longer available for download #622

Closed GoogleCodeExporter closed 9 years ago

GoogleCodeExporter commented 9 years ago 
What steps will reproduce the problem?
1. Upload a file to Google Drive, using the Google Documents List API version 
3.0. The file is not converted to a google format.
2. Update the file as per the Google Documents List API version 3.0 
instructions.
3. The file versions and sizes are shown in the "revision history" 

What is the expected output? 
Clicking on an old version downloads it.

What do you see instead?
Clicking on an old version opens a browser window, and a temporary download 
file of 0 bytes is made, but the file never downloads.

What version of the product are you using? On what operating system?
Google Documents List API version 3.0, Windows XP, 7 32 and 64 bit. Google 
Chrome and Firefox tried.

Please provide any additional information below.
This has been working for around 18 months, and has only started occurring in 
the last week. Is it possibly a server change?

Original issue reported on code.google.com by andrew.f...@gmail.com on 13 Sep 2012 at 3:58

GoogleCodeExporter commented 9 years ago 
Does the issue only occur if you upload the file with the API? Does it work 
correctly if you only use the UI to upload new revisions?

Original comment by ccherub...@google.com on 13 Sep 2012 at 7:10

GoogleCodeExporter commented 9 years ago 
Hi Claudio,

The problem also occurs if I upload using the web interface, using the "Manage 
Revisions" menu in Google Drive.

I guess it is a server problem, but it is not my place to say, and I'm not too 
sure where to report that these days.

Andrew

Steps to reproduce in browser (Windows 7SP1 32 bit, Chrome 22.0.1229, same as 
seen in Firefox earlier)
1. Upload a file from the desktop (drag and drop) to Google Drive.
2. Click on file in Google Drive -> Manage Revisions -> Upload new version. 
3. Select new version via file picker dialog.
4. Click on file -> Manage Revisions. Select an old version
5. A new browser window opens, but hangs on "Loading"
(empty temp file is made in temp folder)

Original comment by andrew.f...@gmail.com on 13 Sep 2012 at 7:22

GoogleCodeExporter commented 9 years ago 
Not sure if this is relevant: 
in step 5 above, if you wait a few minutes the following error is shown:

The webpage at 
https://doc-08-40-docs.googleusercontent.com/docs/securesc/qih29m8299ckccapa7u77
dl7q88ga49j/ok67oflgfhbqil1huvqjd58gsgigqd3/1347516000000/1832530920013930940/18
325309260013930940/0B_xd3spcGSObG16SVE5QkNndnc?e=download&rid=0B_xd3spcGSOba2hWM
2UvckRxeGtFZGYxRVo2Z1hldVVIMDdzPQ might be temporarily down or it may have 
moved permanently to a new web address.

Error 337 (net::ERR_SPDY_PROTOCOL_ERROR): Unknown error.

Original comment by andrew.f...@gmail.com on 13 Sep 2012 at 7:44

GoogleCodeExporter commented 9 years ago 
I can't reproduce this issue, it worked as expected when I followed your steps.
Are you still affected? Is it possible that something on your computer is 
blocking the file download (e.g. firewall)?

Original comment by ccherub...@google.com on 13 Sep 2012 at 2:46

GoogleCodeExporter commented 9 years ago 
I have just checked. I am still affected on two different PCs (XP with Firefox 
15, and Win7 with Chrome 22), firewalls turned off.

We first heard about this problem from a client, so the problem is not isolated.

Original comment by andrew.f...@gmail.com on 13 Sep 2012 at 9:58

GoogleCodeExporter commented 9 years ago 
We can repeat this bug on multiple browsers and PCs.

Our client who has the same bug is also in Australia. Perhaps there is 
something with the Australian Google servers?

Original comment by andrew.f...@gmail.com on 14 Sep 2012 at 5:18

GoogleCodeExporter commented 9 years ago 
I finally managed to reproduce a similar issue and a bug is filed internally to 
investigate. I'll keep you updated

Original comment by ccherub...@google.com on 14 Sep 2012 at 8:09

GoogleCodeExporter commented 9 years ago 
Thank you.

Original comment by andrew.f...@gmail.com on 14 Sep 2012 at 11:06

GoogleCodeExporter commented 9 years ago 
Has there been a fix for this yet?  I'm wondering because myself and many 
others have a similar issue which is likely related to the same cause.  Can't 
download revisions at all.  Starts to download but then quits with a Network 
Error.  Doesn't matter the browser or OS.

Original comment by schyler....@sdjcs.com on 10 Oct 2012 at 5:15

GoogleCodeExporter commented 9 years ago 
A fix is currently going through the release/QA process and should tentatively 
land into production next week or in two weeks.

Original comment by ccherub...@google.com on 10 Oct 2012 at 5:20

GoogleCodeExporter commented 9 years ago 
Any update? Still affected

Original comment by bill.wil...@productivewaterservices.com.au on 25 Nov 2012 at 7:46

GoogleCodeExporter commented 9 years ago 
I think the server side is fixed.

However, the browser client logic has changed. In step 5 in the original 
report, nothing happens when the user clicks on the item now. However, drag and 
drop works as mentioned here:
http://www.syncdocs.com/forums/topic/old-versions-of-files-cant-be-downloaded?vi
ew=all#post-7818

Original comment by andrew.f...@gmail.com on 26 Nov 2012 at 4:22

GoogleCodeExporter commented 9 years ago

Original comment by ccherub...@google.com on 26 Nov 2012 at 4:32

GoogleCodeExporter commented 9 years ago 
Just wanted to clarify that I marked this as Fixed because the issue is no 
longer related to the .NET library (it actually never was).

Original comment by ccherub...@google.com on 26 Nov 2012 at 4:33

GoogleCodeExporter commented 9 years ago 
[deleted comment]
GoogleCodeExporter commented 9 years ago 
Yes, it is fixed, and it has nothing to do with the .NET library, it is 
probably in the web browser client now.

Original comment by andrew.f...@gmail.com on 26 Nov 2012 at 4:39