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znuny / ITSMConfigurationManagement

This package implements all ITSM configuration management features. This package requires the ITSMCore package.
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Paging function in linked tickets in CMDB #3

Open rl0infeck opened 1 year ago

rl0infeck commented 1 year ago

Problem description: I'm using ZNUNY 6.5.2 version and I have a lot of CI which have linked thousands tickets (open and closed). It is a problem now because when I would like to open CI page I have to wait a few minutes when page open (bacuse all linked tickets propably have to be taken from DB, generate and show in web gui).

Solution: is it possible to add paging feature in CI section like it is in other places (for examples in dashboard - "Shown Tickets" per page) with limit how many linked tickets should appear in one page). Next quastion, is it possible to have the same settings which are for linked tickets in tickets view which give possibility to show only tickets with statuses which we want ?

LinkObject::IgnoreLinkedTicketStateTypes - now this settings doesn't work in CMDB in CI page. This settings works only in Tickets view - AgentTicketZoom)

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Kind Regards, rl0infeck

hanneshal commented 1 year ago

Hi @rl0infeck thanks for the report. We discussed this in the team and do not see this as a bug, more as a missing feature. There is no error, the software itself does exactly what it should do.

But you are right, we can change this and add pagination.

I put this on the feature list.