Error when accessing Znuny Search Frontend

[michaaa]

The Znuny Search is configured and index is created. It looks nice so far, but acccesing the frontend always ends in an Browser error message:

"An error occurred! Please check the browser error log for more details!"

In JavaScriptConsole I see:

[ERROR] JavaScriptError: unexpected token: identifier

Query.Deferred exception: unexpected token: identifier compileToFunction@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:3573:15
finishComponentSetup@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1329:266
setupStatefulComponent@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1319:26
setupComponent@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1303:292
mountComponent@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1087:15
processComponent@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1082:20
patch@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1040:38
render@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1189:11
mount@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:939:12
createApp/app.mount@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1604:41
TargetNS.InitSearchComponent@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:3635:364
TargetNS.Init@https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:3576:213
TargetNS.ExecuteInit/<@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1818:104
each@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:3129
TargetNS.ExecuteInit@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1818:3
@https://<url>/otrs/index.pl?Action=ZnunySearchFrontend:427:15
TargetNS.Ready/<@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1914:110
e@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:26990
Deferred/then/l/</t<@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:27292
setTimeout handler*Deferred/then/l/<@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:27556
c@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:25266
fireWith@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:26015
fire@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:26051
c@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:25266
fireWith@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:26015
ready@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:29074
P@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:28846
EventListener.handleEvent*@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:29226
@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:220
@https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:225
 undefined CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1:28610
Uncaught SyntaxError: unexpected token: identifier
    compileToFunction https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:3573
    finishComponentSetup https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1329
    setupStatefulComponent https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1319
    setupComponent https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1303
    mountComponent https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1087
    processComponent https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1082
    patch https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1040
    render https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1189
    mount https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:939
    mount https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:1604
    InitSearchComponent https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:3635
    Init https://<url>/otrs-web/js/js-cache/ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:3576
    ExecuteInit https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1818
    each https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    ExecuteInit https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1818
    <anonymous> https://<url>/otrs/index.pl?Action=ZnunySearchFrontend:427
    Ready https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1914
    e https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    t https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    setTimeout handler*Deferred/then/l/< https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    c https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    fireWith https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    fire https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    c https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    fireWith https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    ready https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    P https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    EventListener.handleEvent* https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    <anonymous> https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
    <anonymous> https://<url>/otrs-web/js/js-cache/CommonJS_206cb3927bac8196e7eec99e778d5bd2.js:1
ModuleJS_f9f41e877d4ecf5bfe49f88f6f0aa5bf.js:104:15

​First I tried to remove js-cache, but it doesn't fix the problem.

[rkaldung]

@michaaa Please provide us the version of Znuny, Znuny-Search and Znuny-SearchFrontend

[michaaa]

Sorry, I forgot to mention:

Znuny 6.5.4 LTS, however there was same result under 6.5.3 LTS

Znuny-Search 6.5.1 Znuny-SearchFrontend 6.5.2

(Latest version available in repository)

[hanneshal]

Hi @michaaa, strange, we run the same version(s) and can't reproduce it. Can you please try to (temporary) disable the JS Loader (Admin->Sysconfig->Search for Loader::Enabled::JSand set it t o no. This disables the JS compression / minify logic, so we can check where the error comes from.

Then reload the page and paste the error message again.

Thanks and greetings

Johannes P.S: Greetings to Tobias

[michaaa]

Hi @hanneshal,

nice to read from you, Greetings back from Tobias and of course all of our team. Well, setting Loader::Enabled::JS to "no" makes the Znuny Search Frontend plugin work, so I think the problem must have to do something with the (now disabled) compression logic. However, I don't know how to debug this in deep.

Greetings, Micha

P.S.: Well, "it works" in some way, as it finds stuff, but it's not very fast / responsive and some controls (f.i. sort order) doesn't work either.

[adm007689]

Hi,

we have got the same problem on different accounts. It's seem to be related by loading the past sesrches from the user settings. If I clean the recent searches in the DB table user_preferences the values ZnunySearchFrontendLastSearch and ZnunySearchFrontendSavedFilters.

So is it an option to make a config setting for loading recent searches from the user settings, so when the agent got an problem, the loading can be disabled.

Greetings, Christian

[joserribeiro26]

I had the same problem here, it only worked when I disabled Loader::Enabled::JS