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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Support Data Collector shows error on Debian 11 (Permission to home folder) #103

Closed trentasis closed 3 years ago

trentasis commented 3 years ago

Environment

Expected behaviour

Support Data Collector should be green.

Actual behaviour

I have a problem with this showing in red.

File System Writable (/bin/, /Kernel/, /Kernel/System/, /Kernel/Output/, /Kernel/Output/HTML/, /Kernel/Modules/)

The file system on your OTRS partition is not writable.

How to reproduce

Steps to reproduce the behavior:

1 Recently Installed, OTRS shows a problem in AdminSupportDataCollector.

Additional information

Znuny just installed on Debian 11, everything is working perfectly except this. I used apt to install it.

Screenshots

rkaldung commented 3 years ago

@trentasis Did you run the script bin/otrs.SetPermissions.pl? Please delete application cache before you check the result again with the support data collector.

rkaldung commented 3 years ago

@trentasis I checked this with Debian 11 and the otrs2 package. The mentioned folders are own by root:root after installing the package. This is related to the Debian package. I recommend contacting the package maintainer, we can't solve this.

trentasis commented 3 years ago

Thank you, the script bin/otrs.SetPermissions.pl fixed the problem.