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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Can't locate Kernel/Output/HTML/TicketMenu/TeaserAttachmentView.pm #12

Closed J0WI closed 3 years ago

J0WI commented 3 years ago

Expected behavior

No regressions when updating to 6.0.32.

Actual behavior

After Updating form OTRS Community to Znuny 6.0.32 the following error is shown:

Message: Can't locate Kernel/Output/HTML/TicketMenu/TeaserAttachmentView.pm in @INC (you may need to install the Kernel::Output::HTML::TicketMenu::TeaserAttachmentView module) (@INC contains: path/to/znuny/Custom path/to/znuny/Kernel/cpan-lib /path/to/znuny/ /etc/perl /usr/local/lib/x86_64-linux-gnu/perl/5.28.1 /usr/local/share/perl/5.28.1 /usr/lib/x86_64-linux-gnu/perl5/5.28 /usr/share/perl5 /usr/lib/x86_64-linux-gnu/perl/5.28 /usr/share/perl/5.28 /usr/local/lib/site_perl /etc/apache2) at path/to/znuny/bin/cgi-bin/../../Kernel/System/Main.pm line 85.

How to reproduce

Opening a ticket.

Environment

rkaldung commented 3 years ago

Hi @J0WI,

The module TeaserAttachmentView is part of OTRS, former OTRS Business Solution, and not part of the Community Edition or Znuny. We removed these files because they do not have any functionality. I guess it was enabled on

The command bin/otrs.Console.pl Maint::Config::Rebuild --cleanup executed with the OTRS user should help. It removes old system configuration settings which are not referenced in any of the XML files in Kernel/Config/Files/XML/

The module was responsible for this "advertisement": image

Let me know if this solution works for you.

J0WI commented 3 years ago

Great, thank you!