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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - ITSM 6.1.1 migration/update #140

Closed tgurr closed 2 years ago

tgurr commented 3 years ago

I've seen that individual ITSM packages appeared on https://download.znuny.org/releases/itsm/ (currently still missing a complete ITSM-6.1.1.opm bundle) so I've updated the individual packages manually from the packages6xdirectory.

Environment

Expected behaviour

See no ITSM related "warnings".

Not sure if this is an actual bug or not and/or if I have to manually clean/delete the files in question as there's as far as I know no official release or news entry regarding the ITSM packages and how to update/migrade from the OTRS to the Znuny ones published yet, so I hope you don't mind the "bug"-report.

Actual behaviour

After installing/updating the ITSM 6.1.1 packages there are a few mentions in the https://ticketsystem.domain.local/otrs/index.pl?Action=AdminSystemFiles overview.

ITSMStats-001-Ticket.xml.installed  var/stats/ITSMStats-001-Ticket.xml.installed    0660    2019-01-31 16:17:50
ITSMStats-002-Ticket.xml.installed  var/stats/ITSMStats-002-Ticket.xml.installed    0660    2019-01-31 16:17:50
ITSMStats-003-Ticket.xml.installed  var/stats/ITSMStats-003-Ticket.xml.installed    0660    2019-01-31 16:17:50
ITSMStats-004-Ticket.xml.installed  var/stats/ITSMStats-004-Ticket.xml.installed    0660    2019-01-31 16:17:50
ITSMStats-005-Ticket.xml.installed  var/stats/ITSMStats-005-Ticket.xml.installed    0660    2019-01-31 16:17:50
ITSMStats-006-Ticket.xml.installed  var/stats/ITSMStats-006-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-007-Ticket.xml.installed  var/stats/ITSMStats-007-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-008-Ticket.xml.installed  var/stats/ITSMStats-008-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-009-Ticket.xml.installed  var/stats/ITSMStats-009-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-010-Ticket.xml.installed  var/stats/ITSMStats-010-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-011-Ticket.xml.installed  var/stats/ITSMStats-011-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-012-Ticket.xml.installed  var/stats/ITSMStats-012-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-013-Ticket.xml.installed  var/stats/ITSMStats-013-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-014-Ticket.xml.installed  var/stats/ITSMStats-014-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-015-Ticket.xml.installed  var/stats/ITSMStats-015-Ticket.xml.installed    0660    2019-01-31 16:17:51
ITSMStats-016-Ticket.xml.installed  var/stats/ITSMStats-016-Ticket.xml.installed    0660    2019-01-31 16:17:52
ITSMStats-100-ITSMConfigItem.xml.installed  var/stats/ITSMStats-100-ITSMConfigItem.xml.installed    0660    2019-01-31 16:17:52
ITSMStats-101-ITSMConfigItem.xml.installed  var/stats/ITSMStats-101-ITSMConfigItem.xml.installed    0660    2019-01-31 16:17:52
ITSMStats-102-ITSMConfigItem.xml.installed  var/stats/ITSMStats-102-ITSMConfigItem.xml.installed    0660    2019-01-31 16:17:52
ITSMStats-103-ITSMConfigItem.xml.installed  var/stats/ITSMStats-103-ITSMConfigItem.xml.installed    0660    2019-01-31 16:17:52
ITSMStats-200-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-200-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:52
ITSMStats-201-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-201-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:52
ITSMStats-202-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-202-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:52
ITSMStats-203-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-203-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:52
ITSMStats-204-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-204-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:53
ITSMStats-205-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-205-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:53
ITSMStats-206-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-206-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:53
ITSMStats-207-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-207-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:53
ITSMStats-208-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-208-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:53
ITSMStats-209-ITSMTicketFirstLevelSolutionRate.xml.installed    var/stats/ITSMStats-209-ITSMTicketFirstLevelSolutionRate.xml.installed  0660    2019-01-31 16:17:53
ITSMStats-300-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-300-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:53
ITSMStats-301-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-301-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:53
ITSMStats-302-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-302-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:53
ITSMStats-303-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-303-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:54
ITSMStats-304-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-304-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:54
ITSMStats-305-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-305-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:54
ITSMStats-306-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-306-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:54
ITSMStats-307-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-307-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:54
ITSMStats-308-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-308-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:54
ITSMStats-309-ITSMTicketSolutionTimeAverage.xml.installed   var/stats/ITSMStats-309-ITSMTicketSolutionTimeAverage.xml.installed 0660    2019-01-31 16:17:54
ITSMStats-400-ITSMChangeManagement.xml.installed    var/stats/ITSMStats-400-ITSMChangeManagement.xml.installed  0660    2019-01-31 16:17:54
ITSMStats-401-ITSMChangeManagement.xml.installed    var/stats/ITSMStats-401-ITSMChangeManagement.xml.installed  0660    2019-01-31 16:17:54
ITSMStats-402-ITSMChangeManagement.xml.installed    var/stats/ITSMStats-402-ITSMChangeManagement.xml.installed  0660    2019-01-31 16:17:55
ITSMStats-403-ITSMChangeManagement.xml.installed    var/stats/ITSMStats-403-ITSMChangeManagement.xml.installed  0660    2019-01-31 16:17:55
ITSMStats-404-ITSMChangeManagement.xml.installed    var/stats/ITSMStats-404-ITSMChangeManagement.xml.installed  0660    2019-01-31 16:17:55
ITSMStats-405-ITSMChangeManagement.xml.installed    var/stats/ITSMStats-405-ITSMChangeManagement.xml.installed  0660    2019-01-31 16:17:55
ITSMStats-406-ITSMChangeManagement.xml.installed    var/stats/ITSMStats-406-ITSMChangeManagement.xml.installed  0660    2019-01-31 16:17:55

How to reproduce

Steps to reproduce the behavior:

  1. Update the ITSM packages
  2. Visit https://ticketsystem.domain.local/otrs/index.pl?Action=AdminSystemFiles
  3. See "warnings"

Additional information

Screenshots

rkaldung commented 3 years ago

@tgurr Thank you, I'll look into it. Regarding the ITSM bundle, we're still dealing how to integrate it into our build pipelines.

rkaldung commented 2 years ago

@tgurr Sorry for the delay. You'll find the bundle at https://download.znuny.org/releases/itsm/bundle6x/