Bug - Incomplete amount of articles on TicketGet with multiple TicketID's

[tonobo]

Expected behavior

The ArticleLimit should be applied per Ticket

Actual behavior

When passing multiple TicketIDs via SOAP in TicketGet request in addtion with an ArticleLimit, then the article limit seems to be overwritten in TicketGet loop.

I guess that's the reason for it: https://github.com/znuny/Znuny/blob/rel-6_0/Kernel/GenericInterface/Operation/Ticket/TicketGet.pm#L429

Sample Request:

      <TicketID>5299059</TicketID>
      <TicketID>5243571</TicketID>
      <Limit>2</Limit>
      <AllArticles>1</AllArticles>
      <ArticleLimit>100</ArticleLimit>

How to reprocude

Insert 2 ticket with different amount of articles. Assume ticket 1 has 12 articles and 2 has only 7.

Query: TicketGet[1, 2] => articles: {1 => 7, 2 => 7} Query: TicketGet[1] => articles: {1 => 12} Query: TicketGet[2] => articles: {1 => 7}

Environment

• OS: Linux
• Browser: curl
• OTRS version 6.0.30

[rkaldung]

Hello @tonobo, I'll validate this on a vanilla system and get back to you.

[reneeb]

@rkaldung I can confirm this behaviour. I can provide a simple patch in a few minutes...

[rkaldung]

@reneeb Thanks, I can confirm this too

[reneeb]

Or to be more clear: It depends on the order of the requested TicketIDs. In the case described above, everything is ok as the ticket with more articles is requested first. But all tickets requested after the ticket with less articles will show the lower bounds:

So ticket 1: 12 articles ticket 2: 7 articles

Request 1: ArticleLimit: 100, TicketIDs: [1,2] --> everything is ok Request 2: ArticleLimit: 100, TicketIDs: [2, 1] --> Ticket 1 shows only 7 articles

[tonobo]

Nice. :+1:

[jepf]

@tonobo @reneeb

Thank you very much. The fix from @reneeb will be part of release 6.0.33.

[dennykorsukewitz]

Fixed in rel-6_0_33.