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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Contribution? For migration? #213

Closed dpalic closed 2 years ago

dpalic commented 2 years ago

Watching the forum posts about migrations I would like to contribute a preparation & migration script for the configurations from OTRS5 to Znuny 6.

Are you interested for the scripts, so that they are usable manually but also usable e.g. for a dockerized environment?

hanneshal commented 2 years ago

Hi @dpalic,

we usually do not make changes to a well working migration mechanism especially on older version (we don't even support anymore). 5->6 is on of the most solid migrations compared to previous versions. If your scripts do not change the current behaviour feel free to propose something.

Maybe the forum or discord would be a better place for this discussion, but feel free.

Regards

IuriSalla commented 2 years ago

Bom dia. A migração do OTRS 5 para o Znuny 6 traz muita instabilidade e complicações ou o processo é simples?

hanneshal commented 2 years ago

Hi, if you work by the docs and do not have custom code in place. No. But please move to Discord or to the forum if you have questions. GitHub is primary used for issues / bugs

IuriSalla commented 2 years ago

Olá, você consegue me encaminhar o link para o canal do discord? Obrigado.

joserribeiro26 commented 2 years ago

Olá, você consegue me encaminhar o link para o canal do discord? Obrigado.

Olá, não traz problemas não. Pelo contrário, tem recursos novos e esta bem estável.

Só se atende aos AddOns que você usa, pois deve verificar se já estão portados para a versão para onde você esta migrando.

Outro ponto é que por enquanto, talvez seja melhor atualizar para o Znuny LTS 6.0.40 até que todos seus AddOns estejam portados para Znuny 6.1, 6.2 ou 6.3.

Abraços.

hanneshal commented 2 years ago

Olá, você consegue me encaminhar o link para o canal do discord? Obrigado.

https://github.com/znuny/Znuny/blob/dev/README.md