Bug - DynamicField Type Webservice (Text) misbehaviour

[eficht]

Environment

• OS: Windows
• Browser: Chrome
• Znuny version: 6.4.3

Expected behaviour

1. A dynamic field of this type should appear like a normal drop-down (font and size).
2. The value should be returned when using <OTRS_TICKETDynamicField[fieldname]_Value> (e.g. in a TransitionAction)

Actual behaviour

1. I use a field of this type in a process in the customer interface - the items in the dropdown list appear in a different size.
2. <OTRS_TICKETDynamicField[fieldname]> and <OTRS_TICKETDynamicField[fieldname]_Value> both return the key.

How to reproduce

Steps to reproduce the behavior:

1.1 Use a dynamic field of this type in a process in the customer interface 1.2 See non-standard text in the dropdown box

2.1 Use a dynamic field of this type in a process 2.2 Create a TransitionAction (e.g. TicketsArticleCreate) and try to add both <OTRS_TICKETDynamicField[fieldname]> and <OTRS_TICKETDynamicField[fieldname]_Value>
2.3 See result

Additional information

n/a

Screenshots

1. 

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[rkaldung]

@eficht Thank you for reporting. I will create an internal issue with the following topics:

• Return the value which belongs to the key when is used
• Add the option to configure a cache TTL per dynamic field to reduce the web requests against an API

[eficht]

@rkaldung Thank you for the confirmation, will the CSS-Issue also be fixed?

[jepf]

@eficht

fyi: Replacement of placeholder <OTRS_TICKET_DynamicField_XX_Value> has been fixed for dynamic field type WebserviceText in Znuny release 6.4.4.

[rkaldung]

Fixed since Znuny 6.4.4