Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
There is a error when creating a "Incoming Phone Call"-Article if there is no customeruser set in the ticket.
The sender of the article is 'Znuny System' instead of the customer.
When there is no customeruser set Znuny tries to get the sender from the returned array of the ArticleList function.
This always fails because no TicketID parameter is passed to the function.
How to reproduce the error:
Create a ticket by just adding a email address instead of a customeruser as the customer of the ticket.
After the ticket has been created, add an article to it by using the AgentTicketPhoneInbound action.
In addition there will be the following error in the log:
Proposed change
There is a error when creating a "Incoming Phone Call"-Article if there is no customeruser set in the ticket. The sender of the article is 'Znuny System' instead of the customer.
When there is no customeruser set Znuny tries to get the sender from the returned array of the ArticleList function. This always fails because no TicketID parameter is passed to the function.
How to reproduce the error: Create a ticket by just adding a email address instead of a customeruser as the customer of the ticket. After the ticket has been created, add an article to it by using the AgentTicketPhoneInbound action. In addition there will be the following error in the log:
1 - 🐞 bug 🐞
Additional information
Before:
After:
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