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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - regression - unnecessary log message #348

Closed hanneshal closed 1 year ago

hanneshal commented 1 year ago

Environment

Expected behaviour

A check of a system address (SystemAddressLookup) should not trigger an error message.

Actual behaviour

If SystemAddressLookup() is called with a "non" system address a log message is written.

How to reproduce

Steps to reproduce the behaviour:

  1. Create a autoresponder for a given queue "A"
  2. Create a mail where the sender is a system address and route it to queue "A"
  3. Log message is created

Additional information

This is a regression introduced in a fix, when creating a ticket via GenericInterface, triggers an auto response to a system address.

NiklasSchmitt commented 1 year ago

Internal issue id: 495

fixed for Znuny LTS with commit https://github.com/znuny/Znuny/commit/1275d2b8f8e9ec1775fa801b03505febde07f587