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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - Message subject prefill on Activity dialog only works for Agent #363

Closed lis975 closed 1 year ago

lis975 commented 1 year ago

Environment

Expected behaviour

On ActivityDialog there is a Message field, that has pre-filled subject. I want it to fill on both Agent and Client side when using this Dialog.

Actual behaviour

subject is only filled on Agent side, when using dialog

How to reproduce

  1. Create ActivityDialog and make it available on both: client and agent sides.
  2. place Message field on it
  3. set properties to message field: Subject, Communication channel, is visible for customer, Template, autofill

Save the whole "process" and run Dialog on Agent and Customer side. On Customer side, subject will not be set.

Additional information

Screenshots

message filed definition client side agent side
dignin commented 1 year ago

I could verify the issue and have created an internal issue 593.

dennykorsukewitz commented 1 year ago

Fixed in:

Znuny 6.5.4 - bb701da34cd0313c1877796a1f3f0196220a6898 Znuny 7.0.10 - b04b877714b3177abfe352702acd7ad9c03e6e7d