SolutionStartResetOnReopen option added

[pboguslawski]

Proposed change

With this mod you can enable SolutionStartResetOnReopen in SysConfig and SLA solution start time will be reset on every ticket reopening. When SolutionStartResetOnReopen is off, solution time is calculated like in standard Znuny - from ticket creation till first ticket closing.

Additional information

Author-Change-Id: IB#1011372

Type of change

• '1 - 🚀 feature' - New feature (which adds functionality to an existing integration)

Checklist

• [x] The code change is tested and works locally.(❗)
• [x] There is no commented out code in this PR.(❕)
• [ ] You improved or added new unit tests.(❕)
• [x] Local ZnunyCodePolicy passed.(❕)
• [x] Local UnitTests / Selenium passed.(❕)
• [ ] GitHub workflow CI (UnitTests / Selenium) passed.(❗)

[dignin]

@pboguslawski Thank you for your pull request. We will not introduce this to the framework, as it does not align with ITIL standards.