nb of watched tickets with unseen articles displayed on icon inconsistent with the number of displayed tickets when you click on this icon

[gerald2545]

Environment

• OS: windows 10
• Browser: firefox, chrome...
• Znuny version: 6.5.1

Expected behaviour

be coherent with icon "number of watched tickets which have an new article" and the number of articles displayed when clicking on this icon

Actual behaviour

currently, if the agent has more than 1000 watched tickets, the icon and displayed tickets are inconsistent

How to reproduce

Steps to reproduce the behavior:

• be a watcher on more than 1000 tickets
• another agent/customer add articles on some of these tickets

Additional information

problem comes from /opt/otrs/Kernel/Modules/AgentTicketWatchView.pm a variable is set to "my $Limit = 10_000;" but not used where it should have been used. Some limits are hard coded to 1_000

to fix this problem, juste replace 1_000 with $Limit:

[root@esitoul-prod Modules]# diff -u AgentTicketWatchView.pm.ori AgentTicketWatchView.pm.ori.modified
--- AgentTicketWatchView.pm.ori 2023-01-03 09:35:24.138775436 +0100
+++ AgentTicketWatchView.pm.ori.modified 2023-01-03 09:38:35.453894167 +0100
@@ -311,7 +311,7 @@
             %{ $Filters{$Filter}->{Search} },
             %ColumnFilter,
             Result => 'ARRAY',
- Limit => 1_000,
+ Limit => $Limit,
         );
     }

@@ -340,7 +340,7 @@
             %{ $Filters{All}->{Search} },
             %ColumnFilter,
             Result => 'ARRAY',
- Limit => 1_000,
+ Limit => Limit,
         );

         my %ViewableTicketsNotNew;

Screenshots

I corrected the error so no more screenshot can be done ...and my colleagues who had the problem is on vacation

[hanneshal]

Thanks for the report. We put it on the list for the next release

Side note:

currently, if the agent has more than 1000 watched tickets, the icon and displayed tickets are inconsistent

And the agent has a serious problem ;)

[gerald2545]

And the agent has a serious problem ;)

or we have a wrong usage of znuny ;(

[NiklasSchmitt]

Internal issue: 691

[rkaldung]

@gerald2545 This was fixed with the release of Znuny LTS 6.5.4 (ff3d784b3196f4c7dae0dc3f907e59e6a678cf8c) and Znuny 7.0.9 (81fcddde5b866a0d23d4a602ede73641196062f2).