Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
This mod introduces new SysConfig parameter
CustomerNotificationsDisabled that allowes one to disable sending
notifications to customers with Ticket Notifications (extra
protection against customer spamming).
Type of change
'1 - 🚀 feature' - New feature (which adds functionality to an existing integration)
Additional information
Author-Change-Id: IB#1050079
Checklist
[x] The code change is tested and works locally.(❗)
[x] There is no commented out code in this PR.(❕)
[ ] You improved or added new unit tests.(❕)
[x] Local ZnunyCodePolicy passed.(❕)
[x] Local UnitTests / Selenium passed.(❕)
[ ] GitHub workflow CI (UnitTests / Selenium) passed.(❗)
Proposed change
This mod introduces new SysConfig parameter CustomerNotificationsDisabled that allowes one to disable sending notifications to customers with Ticket Notifications (extra protection against customer spamming).
Type of change
Additional information
Author-Change-Id: IB#1050079
Checklist