znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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CustomerNotificationsDisabled option #380

Closed pboguslawski closed 10 months ago

pboguslawski commented 1 year ago

Proposed change

This mod introduces new SysConfig parameter CustomerNotificationsDisabled that allowes one to disable sending notifications to customers with Ticket Notifications (extra protection against customer spamming).

Type of change

Additional information

Author-Change-Id: IB#1050079

Checklist

rkaldung commented 10 months ago

@pboguslawski We do not accept this change. The same behavior can be achieved by not selecting the customer user as a recipient.