Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
that allowes one to specify default template (from
Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email
directory) to use when sending notification e-mails.
Type of change
'1 - 🚀 feature' - New feature (which adds functionality to an existing integration)
Proposed change
This mod introduces new SysConfig parameter
NotificationEmailDefaultTemplate
that allowes one to specify default template (from Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email directory) to use when sending notification e-mails.
Type of change
Additional information
Related: https://github.com/OTRS/otrs/pull/1081 Author-Change-Id: IB#1050091
Checklist