znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Parameter Ticket::Frontend::HideMessageFromCustomerByDefaultIfSourceMessageHidden added #383

Open pboguslawski opened 1 year ago

pboguslawski commented 1 year ago

Proposed change

Added parameter Ticket::Frontend::HideMessageFromCustomerByDefaultIfSourceMessageHidden to hide messages by default from customer if source message is hidden.

Type of change

Additional information

Related: https://github.com/OTRS/otrs/pull/1146 Author-Change-Id: IB#1051354

Checklist

rkaldung commented 10 months ago

@pboguslawski What is a hidden source message? A customer user sees all article that are visible for customers.

pboguslawski commented 10 months ago

What is a hidden source message? A customer user sees all article that are visible for customers.

If Ticket::Frontend::HideMessageFromCustomerByDefaultIfSourceMessageHidden is enabled, messages composed from messages invisible for customer will be invisible for customer by default (please see PR source if not clear).