Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
Both types of move possible using MoveType parameter
This mod extends Ticket::Frontend::MoveType SysConfig parameter
with new value Dropdown and new window that allows one to use
both move operation types (dropdown and dialog) together.
With Dropdown and new window setting agents can easily choose
if they want to move ticket with comment using dialog or
to do just fast move using dropdown.
Type of change
'1 - 🚀 feature' - New feature (which adds functionality to an existing integration)
Proposed change
Both types of move possible using MoveType parameter
This mod extends
Ticket::Frontend::MoveTypeSysConfig parameter with new value Dropdown and new window that allows one to use both move operation types (dropdown and dialog) together.With Dropdown and new window setting agents can easily choose if they want to move ticket with comment using dialog or to do just fast move using dropdown.
Type of change
Additional information
Related: https://github.com/OTRS/otrs/pull/1316 Author-Change-Id: IB#1053415
Checklist