Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
Znuny does not allow to search for customer users using first name
and surname separated with space (natural way of searching) -
if one search for "john black", fields specified
in CustomerUserSearchFields will be searched for this whole phrase
individually and customer user with firstname = John
and surname = Black won't match. To be able to search using
firstname and surname, one need to use "john+black" syntax which
is not obvious.
This mod introduces new parameter for CustomerUser searching maps
(to be configured in Config.pm):
CustomerUserSearchExtended => 0, # 0 - normal search (space is part of search phrase), 1 - extended search (space works like +)
When set to 1, Znuny treats whitespaces in searched string same
like +; when searching for "john black" all searched fields will
be searched separate for john and black.
Type of change
'1 - 🚀 feature' - New feature (which adds functionality to an existing integration)
Proposed change
Znuny does not allow to search for customer users using first name and surname separated with space (natural way of searching) - if one search for "john black", fields specified in CustomerUserSearchFields will be searched for this whole phrase individually and customer user with firstname = John and surname = Black won't match. To be able to search using firstname and surname, one need to use "john+black" syntax which is not obvious.
This mod introduces new parameter for CustomerUser searching maps (to be configured in Config.pm):
When set to 1, Znuny treats whitespaces in searched string same like +; when searching for "john black" all searched fields will be searched separate for john and black.
Type of change
Additional information
Related: https://github.com/OTRS/otrs/pull/1394 Author-Change-Id: IB#1055633
Checklist