Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
Znuny allows signing messages sent manually by agent using S/MIME
or PGP but does not allow signing auto responses. This is inconsistent
from message receiver point of view (auto responses may have same
sender address like messages sent manually and are not signed which
may look suspicious).
This mod introduces new SysConfig parameter AutoResponseSign. When
set to 'Yes' and S/MIME and/or PGP message signing is enabled, auto
responses for tickets created in queues with default signing enabled
will be signed if auto response sender address matches queue sender
address.
Type of change
'1 - 🚀 feature' - New feature (which adds functionality to an existing integration)
Additional information
Author-Change-Id: IB#1099508
Checklist
[x] The code change is tested and works locally.(❗)
[x] There is no commented out code in this PR.(❕)
[ ] You improved or added new unit tests.(❕)
[x] Local ZnunyCodePolicy passed.(❕)
[x] Local UnitTests / Selenium passed.(❕)
[ ] GitHub workflow CI (UnitTests / Selenium) passed.(❗)
Proposed change
Znuny allows signing messages sent manually by agent using S/MIME or PGP but does not allow signing auto responses. This is inconsistent from message receiver point of view (auto responses may have same sender address like messages sent manually and are not signed which may look suspicious).
This mod introduces new SysConfig parameter AutoResponseSign. When set to 'Yes' and S/MIME and/or PGP message signing is enabled, auto responses for tickets created in queues with default signing enabled will be signed if auto response sender address matches queue sender address.
Type of change
Additional information
Author-Change-Id: IB#1099508
Checklist