Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
Znuny does not sent to syslog information about e-mail followups that
are added to ticket which is inconsistent with logging other e-mail
message events (like new ticket creation from e-mail message or new
e-mail article sent from ticket).
This mod adds new sysconfig parameter CommunicationLog::SyslogMinimumLogLevel
that allows one to specifiy minimum log level of communication log messages
that are sent to syslog also; when undefined (default) sends to syslog only
error communication log messages (like in application code without this mod).
Type of change
'1 - 🚀 feature' - New feature (which adds functionality to an existing integration)
Additional information
Author-Change-Id: IB#1109263
Checklist
[x] The code change is tested and works locally.(❗)
[x] There is no commented out code in this PR.(❕)
[ ] You improved or added new unit tests.(❕)
[x] Local ZnunyCodePolicy passed.(❕)
[x] Local UnitTests / Selenium passed.(❕)
[ ] GitHub workflow CI (UnitTests / Selenium) passed.(❗)
Proposed change
Znuny does not sent to syslog information about e-mail followups that are added to ticket which is inconsistent with logging other e-mail message events (like new ticket creation from e-mail message or new e-mail article sent from ticket).
This mod adds new sysconfig parameter CommunicationLog::SyslogMinimumLogLevel that allows one to specifiy minimum log level of communication log messages that are sent to syslog also; when undefined (default) sends to syslog only error communication log messages (like in application code without this mod).
Type of change
Additional information
Author-Change-Id: IB#1109263
Checklist