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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - "Reply All" doesn't apply CC/BCC recipients into new ticket form #410

Closed frdmn closed 1 year ago

frdmn commented 1 year ago

Environment

Expected behaviour

When using the "Reply All" button to reply to all (regular/CC/BCC) recipients, all contacts (incl. CC and BCC) should be copied over to the reply form.

Actual behaviour

CC and BCC recipients are not copied over to the reply form. Might be related to the new UI?

How to reproduce

Steps to reproduce the behavior:

  1. Open an existing ticket / article that has CC/BCC recipients
  2. Click "Reply all" within the article menu
  3. Notice how the CC/BCC recipients are not applied in the form

Additional information

Screenshots

Sender/recipient information that has CC/BCC contacts:
BildschirmĀ­foto 2023-04-27 um 12 53 03
Form that doesn't apply CC/BCC contacts:
BildschirmĀ­foto 2023-04-27 um 12 55 49
dignin commented 1 year ago

Hi, BCC should never be visible in an incoming message, I guess. I have created an internal issue 605. As the CC is not being included, and at least this should be.

frdmn commented 1 year ago

Ah, right. The BCC one should only be copied over when it's an outgoing article of course.

NiklasSchmitt commented 1 year ago

Hi @frdmn,

thanks a lot for your report. I've fixed the issue with this commit https://github.com/znuny/Znuny/commit/6d55b56af58403d392d8fe55b323e3248322cebc and it will be part of the next Znuny version 7.0.5.

Best, Niklas :rocket: