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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - Znuny 7 Answer Ticket - Default Button not used when pressing enter key #412

Closed ghostbiker closed 1 year ago

ghostbiker commented 1 year ago

Environment

Expected behaviour

When answer a ticket, return/enter key on keyboard should use default button "Send Email".

Actual behaviour

When answer a ticket, return/enter key on keyboard invoke "save as draft" button

How to reproduce

Steps to reproduce the behavior:

  1. Go to ticket
  2. select answer -> empty answer
  3. Typoe some text in Subject
  4. Press key return/enter on keyboard

Additional information

Screenshots

2023-04-27_14-34-26
dignin commented 1 year ago

Thanks for your report. Too many times has the enter key sent an ✉️ which was not finished 😫. Try the ACCESS KEY + g in your browser to submit. This should send the message. Arguably, this could be configurable. But currently it's not.

Hope this tip help.