Bug - AdminNotificationEvent: NotificationNewTicket sent twice since upgrading to 6.5.2 LTS

[tgurr]

Environment

• OS: Linux
• Browser: Chrome
• Znuny version: 6.5.2 LTS

Expected behaviour

E-Mail only sent once and only one article being created.

Actual behaviour

E-Mail sent twice and two articles being created.

How to reproduce

Steps to reproduce the behavior:

1. Configure an AdminNotificationEvent: NotificationNewTicket
2. Content Export_Notification_10_4_Benachrichtigung__ber_neuesTicket-_Kunde.yml.txt
3. See two articles being created and also two mails being sent on the respective ticket as soon as a customer creates one:

Additional information

This is on a test migration from 6.0.48 to 6.5.2 where it previously worked on 6.0.48 without this issue.

Screenshots

See above.

[hanneshal]

Hi @tgurr 1) can you please also post the history of the ticket. 2) Can you please the sysconfig if there is more then one entry like:

Search in the Sysconfig for -NotificationEvent in some cases there is more then one active.

Regards

[hanneshal]

Hi @tgurr 1) can you please also post the history of the ticket. 2) Can you please the sysconfig if there is more then one entry like:

Search in the Sysconfig for -NotificationEvent in some cases there is more then one active.

Regards

[tgurr]

@hanneshal thanks, attaching the requested information below.

1. can you please also post the history of the ticket.

Can you please the sysconfig if there is more then one entry like:

The search for -NotificationEvent lists only one result:

[hanneshal]

Thanks, I assume that the 4 Ticket Create notifications and the customer notification are sent twice, correct? Queue update is only sent once?

[tgurr]

Thanks, I assume that the 4 Ticket Create notifications and the customer notification are sent twice, correct? Queue update is only sent once?

Indeed, I didn't have configured the agent notifications in my personal agent profile, but after doing so I also recieve two mails. So duplicated are ticket create notification for the agent and the customer notification, while the queue update notification is only sent once:

[dignin]

@tgurr, I would like to offer to support you in a community support issue. I feel it will be more comfortable. Please send as an email to info 'at' znuny 'dot' com referencing this GitHub issue, and we'll reach out to you. Simultaneously, I'll leave this issues open.

[hanneshal]

Issue is resolved via remote call.