Closed tgurr closed 1 year ago
Hi @tgurr 1) can you please also post the history of the ticket. 2) Can you please the sysconfig if there is more then one entry like:
Search in the Sysconfig for -NotificationEvent
in some cases there is more then one active.
Regards
Hi @tgurr 1) can you please also post the history of the ticket. 2) Can you please the sysconfig if there is more then one entry like:
Search in the Sysconfig for -NotificationEvent
in some cases there is more then one active.
Regards
@hanneshal thanks, attaching the requested information below.
- can you please also post the history of the ticket.
Can you please the sysconfig if there is more then one entry like:
The search for -NotificationEvent
lists only one result:
Thanks, I assume that the 4 Ticket Create notifications and the customer notification are sent twice, correct? Queue update is only sent once?
Thanks, I assume that the 4 Ticket Create notifications and the customer notification are sent twice, correct? Queue update is only sent once?
Indeed, I didn't have configured the agent notifications in my personal agent profile, but after doing so I also recieve two mails. So duplicated are ticket create notification for the agent and the customer notification, while the queue update notification is only sent once:
@tgurr, I would like to offer to support you in a community support issue. I feel it will be more comfortable. Please send as an email to info 'at' znuny 'dot' com referencing this GitHub issue, and we'll reach out to you. Simultaneously, I'll leave this issues open.
Issue is resolved via remote call.
Environment
Expected behaviour
E-Mail only sent once and only one article being created.
Actual behaviour
E-Mail sent twice and two articles being created.
How to reproduce
Steps to reproduce the behavior:
Additional information
This is on a test migration from 6.0.48 to 6.5.2 where it previously worked on 6.0.48 without this issue.
Screenshots
See above.