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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - Resizing of the iframe in customer user interface doesn't work, if the user shows all articles #445

Open KaiHerlemann opened 1 year ago

KaiHerlemann commented 1 year ago

Environment

Expected behaviour

If a customer user uses in the customer user interface the possibility to show all articles of a ticket (instead of click on an article header to show the article content), the iframe of the articles should be resized properly in case of long articles, so that the user don't need to scroll the article.

Actual behaviour

The user needs to scroll to read the full article. Only for the first article it's not necessary.

I reloaded the site repeatedly to try it out. Sometimes I had then the same issue for the first article.

How to reproduce

Steps to reproduce the behavior:

  1. Click in the customer user interface on any ticket.
  2. Click on this symbol at the top (center-right) image
  3. The issue occurs:

image

The url is like this: https://localhost/znuny/customer.pl?Action=CustomerTicketZoom;TicketID=2;ZoomExpand=1

rkaldung commented 2 weeks ago

@KaiHerlemann Still valid? If yes, please create an internal issue.

KaiHerlemann commented 1 week ago

Internal issue 921.