ThWelte commented 1 year ago

Environment

OS: Linux Debian
Browser: any
Znuny version: 6.4.3 and 6.5.3

Expected behaviour

Fetch mails from Office365 INBOX and create new Tickets.

Actual behaviour

Process keeps active til 600sec timeout which kills this child process and starts anoher try -> No new Tickets because Mail INBOX is not fetched

How to reproduce

Steps to reproduce the behavior:

Set up OAuth2 with MS Office -> valid Token
Set up Znuny Postmaster with this OAuth Token
Wait for Daemon trying to fetch Mails through MailAccountFetch
Error TimeOut of MailAccountFetch

https://www.znuny.org/de/blog/modern-authentication-with-microsoft

Additional information

Other user get same problem like me https://community.znuny.org/viewtopic.php?f=62&t=43689&p=177308#p177308

Problem may come from MS Office Update "MC545914" Graph Connector Content Results Experience Switches to Results Inline in All Vertical

Tested Solutions:

Update to LTS
reboot everything
Kill child processes
looked into DB for active processes
"--force-pid"

OTRS-otrs.Console.pl-Maint::Email::MailQueue-42

There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: Error: Message sending already in progress! Skipping...

OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-42

There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Timeout of 600 seconds reached, killing child process!

Screenshots

hanneshal commented 1 year ago

Hi,

does this problem occur since the 23rd?

Please also note that there is an incident pending on MS Side.

You can find it in the admin center:

You may be successful with switching to POP3S, but this only a short term solution. As far as we can tell the problem needs to be addressed on MS side.