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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - Blocked Content is loaded incorrectly in Ticketzoom #454

Closed illovv closed 6 months ago

illovv commented 1 year ago

Environment

Expected behaviour

After clicking on "load blocked content" in the ticketzoom view, Znuny should load the blocked content of the mail, which was sent.

Actual behaviour

The Dashboard is displayed instead of the content of the mail, when clicking "load blocked content"

How to reproduce

Steps to reproduce the behavior:

  1. Open a ticket, where Content was blocked
  2. Click on load blocked content

Screenshots

Bug1

Bug2

rkaldung commented 1 year ago

@dignin Please check if this behavior exists in the latest patch level (7.0.7)

greinick commented 1 year ago

HI, I see that bug still in znuny 7.0.7 :(

dignin commented 1 year ago

Hi, as you see, we created an internal issue ;) Thanks for the follow-up. 658

illovv commented 1 year ago

@dignin Please check if this behavior exists in the latest patch level (7.0.7)

checked and I can confirm, that the problem still exist.

dignin commented 1 year ago

Yes, thanks for that additional feedback. FYI: We only create internal MRs ,if the problem exists in the latest version. We'll get back to you here when it's fixed.

dennykorsukewitz commented 11 months ago

internal issue 658

greinick commented 10 months ago

Hi, after updating from Znuny 7.0.9 to the recent 7.0.10, we still have that issue :( ... May be we missed to check/update/clean up some temp or cache?

dennykorsukewitz commented 10 months ago

@dignin can you verify this again, please.

dignin commented 6 months ago

Hi @greinick , I cannot reproduce the error in the most current version. If you can, please provide me with the message causing the error. I will close the issue for now because I can't reproduce it. You are welcome to, with further details, if you are still having issues.