Bug - TicketUpdate generic interface operation sends HTML TAGS in signature for messsages with ContentType text/plain

znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

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Bug - TicketUpdate generic interface operation sends HTML TAGS in signature for messsages with ContentType text/plain #460

Closed dignin closed 6 months ago

dignin commented 1 year ago

Environment

OS: any
Browser: any
Znuny version: Znuny LTS 6.5 and Znuny 7

Expected behaviour

Using the generic interface operation with ArticleSend to send a plain text email, should result in a plain text signature being sent, as if Frontend::RichText were disabled..

Actual behaviour

The HTML Content is placed in plain text, rather than converted.

Screenshots

Snag_4633726

dignin commented 10 months ago

Internal Issue 671

rkaldung commented 6 months ago

Part of Znuny 7.0.12 and Znuny LTS 6.5.5