Bug - Create New Phone Ticket TimeUnits not picking up Data Selected

[gody01]

Environment

• OS: Linux
• Browser: Chrome/Firefox/...
• Znuny version:

Expected behaviour

SysConfig Ticket::Frontend::AccountTime::Dropdown###001-TimeUnits has DataSelected entered.

Input Field shows correct Value (0 in my case)

When New Phone Ticket is created, selected and displayed value should be accepted and ticket created.

Actual behaviour

When creating New Phone Ticket DataSelected is displayed correctly.

When Submit button is pressed, Label of input field is colored red, and Value has to be reentered. Only for 001-TimeUnits, for 002-TimeUnits it is OK.

On all other tested dialogs it works OK, and picks up default value.

How to reproduce

Steps to reproduce the behavior:

Video: https://pannonia.gody.si/uploads/PhoneTicketTimeUnits.webm

1. Go to 'Create New Phone Ticket...'
2. Fill mandatory fields
3. Click on 'Submit'
4. See error at Time Units label

Additional information

https://pannonia.gody.si/uploads/PhoneTicketTimeUnits.webm

Screenshots

[gody01]

In debug mode of Chrome, I can see, that on call Validate_TimeUnits Value="" instead '0' as shown. It seems, that this error is because it is not pop-up but regular window.

Just checked. Behaviour is same at Create New Email Ticket screen.

[gody01]

In Pop-up dialogs thise element has Value assigned:

In Create Phone/Email Ticket this element has no value assigned:

[gody01]

This patch seems to fix the problem. It looks like operator //= does not assign value to Hash reliably.

--- Kernel/Output/HTML/Layout/Ticket.pm 2023-06-14 10:18:57.000000000 +0200
+++ Custom/Kernel/Output/HTML/Layout/Ticket.pm  2023-07-25 17:35:29.442550465 +0200
@@ -1209,7 +1209,9 @@
             );
         }

-        $Param{TimeUnits} //= $DefaultTimeUnits;
+#        $Param{TimeUnits} //= $DefaultTimeUnits;
+        $Param{TimeUnits} = $DefaultTimeUnits;
+
         $LocalLayoutObject->Block(
             Name => 'TimeUnits',
             Data => \%Param,

[rkaldung]

@gody01 Please provide us the Znuny version where this issue can be reproduced.

[gody01]

Hello,

Version is 6.5.3 (LTS). DataSelected (default numbers) has to be entered (I have 0 hours, 5 minutes). Don't use seconds.

If I don't change value in Hours than there is an error. If I change value in Hours, than no error appears.

Did You see video above, with steps to reproduce ? In other displays (popup instead of ordinari page for ticket creation) with same DataSelected there is no error, only on two create email ticket and create phone ticket pages.

[rkaldung]

internal issue 776

[jepf]

Fixed in next 6.5 and 7.0 releases.