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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - Setting Ticket::Frontend::AgentTicketFreeText###NoteMandatory has no effect #471

Closed eficht closed 11 months ago

eficht commented 11 months ago

Environment

Expected behaviour

The system setting "Ticket::Frontend::AgentTicketFreeText###NoteMandatory" should force an agent to add a descriptive article for changes on that page. The description of this setting says "Sets if note must be filled in by the agent. Can be overwritten by Ticket::Frontend::NeedAccountedTime."

Actual behaviour

Neither "Ticket::Frontend::NeedAccountedTime" nor "Ticket::Frontend::AgentTicketFreeText###NoteMandatory" forces a user to add an article.

How to reproduce

1) activate one or both of the above mentioned settings 2) open a ticket 3) navigate to "misc - Free Fields" 4) "add article" section is missing

Additional information

Screenshots

eficht commented 11 months ago

I realised not having set "Ticket::Frontend::AgentTicketFreeText###Note"