Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
An extra space is causing a Template Toolkit function to falsely read the value of the argument given to it. This causes the value to not be rendered in HTML. Moreover, an error entry is being created in the Apache error log.
Type of change
š bug š
Additional information
Steps to reproduce:
Go to AgentTicketStatusView
Activate the column "Created", if necessary (or another datetime column)
Open Apache error log (tail -f /var/log/httpd/error_log)
Reload page in browser
Inspect field value in browser with debugger and note that the value of the attruibute title is empty
Error message: index.pl: Use of uninitialized value in concatenation (.) or string at /opt/znuny/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewSmall.tt line 202.
Checklist
[x] The code change is tested and works locally.(ā)
[x] There is no commented out code in this PR.(ā)
[ ] You improved or added new unit tests.(ā)
[ ] Local ZnunyCodePolicy passed.(ā)
[ ] Local UnitTests / Selenium passed.(ā)
[ ] GitHub workflow CI (UnitTests / Selenium) passed.(ā)
Proposed change
An extra space is causing a Template Toolkit function to falsely read the value of the argument given to it. This causes the value to not be rendered in HTML. Moreover, an error entry is being created in the Apache error log.
Type of change
š bug š
Additional information
Steps to reproduce:
tail -f /var/log/httpd/error_log)index.pl: Use of uninitialized value in concatenation (.) or string at /opt/znuny/Kernel/Output/HTML/Templates/Standard/AgentTicketOverviewSmall.tt line 202.Checklist