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znuny / Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
https://www.znuny.org
GNU General Public License v3.0
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Bug - attachements not uploaded correctly to ticket #492

Open fscmei opened 10 months ago

fscmei commented 10 months ago

Environment

Expected behaviour

Uploading one or multiple attachments with a comment or reply in a ticket should add the attachment to the ticket.

Also, if you're in your note and already added a file, you can delete it.

Actual behaviour

The upload seems to complete, but if you submit your note or outgoing communication, the attachments are lost.

In addition, the deletion of uploaded files in the "Add Article" form results in an unknown error:

An unknown error occurred when deleting the attachment. Please try again. If the error persists, please contact your system administrator.

How to reproduce

Steps to reproduce the behavior:

  1. Open a existing Ticket
  2. Click on 'Communication\Note'
  3. Scroll down to 'Select files or drop them here'
  4. Either upload a file via the dialogue or drag and drop them.
  5. Submit you note or communication.
  6. No error occurs, the uploads are just lost.

Additional information

The installation is migrated from OTRS 3.3 (->4->5->6->Znuny 6.1->6.2->6.3->6.4->6.5->7.0.5). So the Issue could be related to this particular installation. Underlying Database is MariaDB 10.6

rkaldung commented 10 months ago

@fscmei I am not able to reproduce this with a 7.0.5 or 7.0.10 (latest patch-level). Do you have example files or filenames for me?

hanneshal commented 8 months ago

Hi @fscmei any news on this issue? Do you still have the issue?

Regards Johannes